Unit 3, 9c Thorpe Close, Banbury, Oxfordshire, OX16 4SW
Tel: 01295 250 103 Email:

Privacy and Cookie Policy

User anonymity and personal information

Except as detailed below, Freechoice Property Services Ltd does not capture personal information.

Log files record all requests for files on this website’s servers. These include all the content which makes up the pages of the website. The log files do not capture or contain any personal information.

Our website contains hyperlinks to websites owned and operated by third parties (that is, not by Freechoice Property Services Ltd. We do not accept any responsibility for the privacy and other practices of those third party websites – your use of those websites is at your own risk.

AutoVu Order Tracking System

Freechoice Property Services Ltd uses the AutoVu Order Tracking System to allow customers to track the progress of their works order. To use the AutoVu site, you must register and create an account.

While information about the progress of your Freechoice Property Services Ltd order is available on the AutoVu website, Freechoice Property Services Ltd does not own or control the AutoVu website. The AutoVu website does not operate under the Freechoice Property Services Ltd Privacy Policy or Website Terms of Use. The AutoVu website does use cookies, and for your convenience, information about them is included in the table below, even though they are not set by the Freechoice Property Services Ltd website.

Personal information we collect

We look after and use any personal information in line with all laws concerning the protection of personal information, including the Data Protection Act 1998.

How we use your information

Freechoice Property Services Ltd only uses information for the purpose it was collected, in line with data protection laws. We state clearly when we collect your information how we will use it.

  • We do not give or sell your information to anyone
  • If we commission a third party to deliver a service on our behalf (for example a newsletter service), we require them to confirm they do not pass your information on to anyone else, and that they are registered data controllers in accordance with the Data Protection Act 1998.
  • To answer requests and enquiries
  • To manage and administer an online service (for example the AutoVu Order Tracking System)
  • We may use aggregated and anonymised data (for example post codes) to better understand our visitors, and to help us improve your experience of this website

How and when will I be contacted?

You will only be contacted using the information you have provided to us, and for the purpose it was provided.

If you registered to use one of our online services (for example the AutoVu Order Tracking System), we will only contact you in relation to the management and administration of that online service. We will not use your details for newsletter or marketing purposes unless these were stated when you signed up.

Data Security

In accordance with data protection laws, we ensure your information is secure. To prevent unauthorized access or disclosure, we have suitable physical, electronic and management procedures to safeguard and secure the information we collect.

Website analytics

Freechoice Property Services Ltd uses website analytics to gather and analyse information about our visitors. We do this is to improve our website to better meet the needs of our visitors. The analytics do not, in themselves, identify any individual person or personal details. We use this information to understand:

  • How you found our website (e.g. from search results, a hyperlink, directly typed URL)
  • Which page you arrived on, your ‘path’ through the website, and the page you left from
  • What device and browser you were using (e.g. iPad, Safari, iOS)
  • Your location (though this is actually the location of your ISP or one of their datacentres)
  • Search terms used to find our website
  • The popularity of our pages
  • Any files which were downloaded

The data is also anonymised and aggregated  by the analytics providers to study country and global trends.

Cookies Policy

Freechoice Property Services Ltd uses cookies on this website. Websites we link to also use cookies, but they are not set by this Freechoice Property Services Ltd website.

A cookie is a small file which asks permission to be saved in your browser. If your browser settings allow, the file is added. Cookies can help the website analytics record which pages you visit, remember your preferences, aid navigation though a website if you are logged in, or remember what you have in your shopping basket.

These are the cookies we use, their purpose, and how long they remain. We have also listed the cookies set by AutoVu, for your convenience

__utmaPerformance2 yearsGoogle Analytics - This cookie is typically written to the browser upon the first visit to your site from that web browser. If the cookie has been deleted by the browser operator, and the browser subsequently visits your site, a new __utma cookie is written with a different unique ID. In most cases, this cookie is used to determine unique visitors to your site and it is updated with each page view. Additionally, this cookie is provided with a unique ID that Google Analytics uses to ensure both the validity and accessibility of the cookie as an extra security measure.
__utmbPerformance30 minutesGoogle Analytics - This cookie is used to establish and continue a user session with your site. When a user views a page on your site, the Google Analytics code attempts to update this cookie. If it does not find the cookie, a new one is written and a new session is established. Each time a user visits a different page on your site, this cookie is updated to expire in 30 minutes, thus continuing a single session for as long as user activity continues within 30-minute intervals. This cookie expires when a user pauses on a page on your site for longer than 30 minutes. You can modify the default length of a user session with the _setSessionCookieTimeout() method.
__utmcPerformanceSession - deleted when browser closedGoogle Analytics - This cookie is no longer used by the ga.js tracking code to determine session status. Historically, this cookie operated in conjunction with the __utmb cookie to determine whether or not to establish a new session for the user. For backwards compatibility purposes with sites still using the urchin.js tracking code, this cookie will continue to be written and will expire when the user exits the browser. However, if you are debugging your site tracking and you use the ga.js tracking code, you should not interpret the existence of this cookie in relation to a new or expired session.
__utmzPerformance6 monthsGoogle Analytics - This cookie stores the type of referral used by the visitor to reach your site, whether via a direct method, a referring link, a website search, or a campaign such as an ad or an email link. It is used to calculate search engine traffic, ad campaigns and page navigation within your own site. The cookie is updated with each page view to your site.
_wp_sessionFunctionality30 minutesEvery website visitor, logged in or not, will be issued an instance of WP_Session. Their instance will be identified by an ID stored in the _wp_session cookie.
ASP.NET_SessionIdStrictly necessarySession - deleted when browser closedAutoVu / ASP.NET session ID
Auth_IDStrictly necessarySession - deleted when browser closedUsed by AutoVu
Client_IDStrictly necessarySession - deleted when browser closedUsed by AutoVu to remember the client's ID number
DocControlStrictly necessarySession - deleted when browser closedUsed by AutoVu
OrderIDStrictly necessarySession - deleted when browser closedUsed by AutoVu to remember the Order ID
ProductRefStrictly necessarySession - deleted when browser closedUsed by AutoVu to remember the product reference number
UserInfoFunctionalityOne yearUsed by AutoVu to remember the user on this computer
viewed_cookie_policyFunctionality1 yearThis cookie is set by the Cookie Law Info plugin to show the visitor has clicked on the "I am OK with cookies" button. The presence of this cookie will prevent the cookie warning banner being activated when the visitor next comes to this website.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Further sources of cookie and privacy information

Google cookie information video

Aboutcookies.org – changing your browse’s cookie settings

Youronlinechoices.com – behavioural advertising and privacy information

Changes to this Policy

Freechoice Property Services Ltd may change this policy periodically by updating this page. You should check this page from time to time to ensure that you are happy with any changes.